Kitobzor Privacy Policy
Kitobzor April 06, 2026 Version: 1.0 Effective Date: April 06, 2026 ## 1. General Provisions This Privacy Policy ("Policy") establishes the procedures for the collection, processing, storage, protection, and, where necessary, disclosure of users’ personal data within the Kitobzor platform. Kitobzor is a platform that enables users to post, discover, browse, and connect with one another regarding books. The Platform currently operates through a Telegram bot and web-based solutions and may, in the future, expand to include a mobile application, store functionality for professional sellers, paid subscriptions, pricing plans, and other commercial models. This Policy has been developed with due consideration to the general principles of the applicable legislation of the Republic of Uzbekistan concerning personal data, informatization, and electronic services. In particular, the fundamental requirements related to personal data processing, information security, and legal relations in electronic environments are established by the relevant laws and governmental regulations. Kitobzor may not be a direct party to each individual sale, exchange, donation, gift, or other arrangement concluded between users. However, the Platform may process necessary information for the purposes of providing services, ensuring security, detecting violations, reviewing complaints, and complying with applicable legal obligations. By using the Platform, creating an account, publishing listings, using communication features, or using paid services if and when such services become available, the user confirms that they have read and understood this Policy. Where required, the user may also be asked to provide separate consent. ## 2. Definitions For the purposes of this Policy, the following terms shall have the meanings set forth below: **Platform / Kitobzor** – an information system that provides services for posting, searching, viewing, filtering, and facilitating communication regarding book listings. **User** – an individual who uses the Platform. **Personal Data** – any information relating directly or indirectly to an identified or identifiable natural person. **Processing** – any operation performed on Personal Data, including collection, recording, organization, storage, modification, updating, use, transfer, restriction, deletion, destruction, and any other action permitted by applicable law. **Payment Provider** – a bank, payment institution, billing operator, or any other third party responsible for processing payments related to subscriptions, pricing plans, commissions, or other paid services. **Technical Data** – information such as IP address, device type, browser type, operating system, platform version, logs, session identifiers, and other information necessary for providing services. **Complaint / Abuse Report** – a report or submission concerning fraud, spam, harassment, unlawful content, violations of Platform rules, or other security-related matters. ## 3. What Information We Collect Kitobzor may collect and process the following categories of information. ### 3.1. Identification and Profile Information * first name, last name, or display name; * phone number; * Telegram ID; * Telegram username; * profile photo and other profile information voluntarily provided by the User; * language and interface preferences. ### 3.2. Location Information * region, province, district, or similar geographic information; * location preferences selected by the User; * geographic information associated with searches and listings. ### 3.3. Listing and Content Information * book listings; * listing title, description, price, condition, and category; * images and other materials uploaded by the User; * any other content submitted by the User through the Platform. ### 3.4. Support and Complaint Information * requests submitted to customer support; * messages submitted as part of a Complaint or Abuse Report; * screenshots, links, identifiers, and other materials provided for review or investigation purposes. ### 3.5. Technical and Usage Information * IP address; * device type; * browser type; * operating system; * Platform usage history; * activity logs, security logs, and error logs; * session information, requests, and usage statistics. ### 3.6. Payment-Related Metadata If subscriptions, pricing plans, store functionality, or other paid services are introduced in the future, Kitobzor may process: * transaction ID; * invoice or billing identifier; * payment status; * subscription or pricing plan type; * payment provider name; * payment date; * commission or billing-related records. **Important:** Kitobzor does not store bank card numbers, expiration dates, CVV/CVC codes, or other sensitive payment card information. Payments may be processed by external Payment Providers. Special rules governing electronic commerce and electronic agreements may be regulated by separate legal frameworks. ### 3.7. Acceptance Logs * the version of the document accepted by the User; * date and time of acceptance; * source (Telegram bot, website, or application); * language; * IP address; * user-agent information; * hash value or snapshot reference. ## 4. How We Obtain Information Kitobzor may obtain information from the following sources. ### 4.1. Information Provided Directly by the User Information may be collected when the User: * registers an account; * completes or updates a profile; * creates a listing; * contacts support; * submits a complaint; * provides information necessary for paid services. ### 4.2. Information Collected Automatically While using the Platform, certain technical information may be collected automatically, including: * IP address; * device and browser parameters; * logs; * session and activity records. ### 4.3. Information Obtained Through Third-Party Integrations * identification data received through Telegram; * payment statuses and billing records received from Payment Providers; * technical information generated by hosting, monitoring, security, and analytics services. ### 4.4. Information Obtained Through Complaints and Investigations Information submitted by the User or another individual in connection with support requests, Complaints, or Abuse Reports may also be processed. ## 5. Purposes of Processing Personal Data Kitobzor strives to process Personal Data on a lawful basis, for specified purposes, and in a manner proportionate to those purposes. The purposes for which Personal Data is processed should be determined in advance and handled accordingly. ### 5.1. Registration and Account Management * identifying Users; * creating and maintaining accounts; * storing language and location preferences; * displaying User profile information. ### 5.2. Providing Platform Functionality * publishing book listings; * searching, filtering, and displaying listings; * facilitating communication between Users; * managing and providing content. ### 5.3. Support and Request Handling * responding to questions and requests; * identifying technical issues; * reviewing complaints and disputes. ### 5.4. Security and Prevention of Violations * detecting fraud, spam, abuse, fake accounts, and harmful activities; * conducting investigations; * temporarily restricting or blocking access where necessary. ### 5.5. Service Improvement * analyzing usage trends; * fixing errors; * introducing new features; * improving stability and security. ### 5.6. Compliance with Legal Obligations * complying with applicable laws and regulations; * responding to requests from competent authorities; * maintaining necessary logs and evidentiary records. ### 5.7. Management of Paid Services If subscriptions, store functionality, or pricing plans for professional sellers are introduced in the future, Kitobzor may process information for the purposes of: * maintaining billing records; * recording payment status; * managing pricing plans, commissions, and discounts; * handling payment-related disputes. ### 5.8. Evidence of Acceptance of Policies and Terms * recording which version of a document was accepted by the User; * ensuring future legal and operational certainty. ## 6. Legal Bases for Processing Kitobzor may process Personal Data on the following legal bases. ### 6.1. User Consent The User may provide consent to the processing of Personal Data by registering, creating a profile, publishing listings, contacting support, or voluntarily providing information for the purposes described in this Policy. ### 6.2. Necessity for Service Provision Certain information is required for the operation of Platform functionality, including: * account management; * search and communication features; * listing and store functionality; * billing and subscription management. ### 6.3. Legal Obligations and Legitimate Interests Kitobzor may process information where necessary for: * ensuring security; * detecting and preventing fraud; * reviewing support requests and complaints; * complying with legal requirements. ### 6.4. Withdrawal of Consent Subject to applicable legal requirements and data retention obligations, the User may request restrictions on processing based on consent or may withdraw previously granted consent. In such cases, certain Platform features may become unavailable or may not function properly. ## 7. Disclosure of Information to Third Parties Kitobzor may disclose Personal Data to third parties only where necessary and in a manner proportionate to the purposes for which the data is processed. ### 7.1. Technical Service Providers Information may be shared with providers of: * hosting and server infrastructure services; * monitoring, logging, and security services; * messaging and notification services; * analytics services and technical infrastructure providers. ### 7.2. Payment Providers If paid services are introduced, information may be exchanged with banks, payment institutions, and billing operators for the purpose of processing payments and maintaining payment-related records. ### 7.3. Other Platform Users Information voluntarily disclosed by the User, including display name, Telegram username, listing content, or selected contact methods, may be visible to other Users of the Platform. ### 7.4. Complaints, Security, and Investigations Where necessary for the review of Complaints, Abuse Reports, fraud investigations, or security-related matters, relevant information may be shared with appropriate partners or competent authorities. ### 7.5. Legal Requirements Personal Data may be disclosed where required by a court order, request from a competent governmental authority, or any other lawful basis established under applicable law. ## 8. Special Provisions Relating to Payment Providers ### 8.1. No Storage of Payment Card Information Kitobzor does not store bank card numbers, card expiration dates, CVV/CVC codes, or other sensitive payment card information. ### 8.2. Processing Through External Providers If paid services are introduced, payments may be processed through external Payment Providers, banks, or billing operators. ### 8.3. Payment Providers' Own Policies Payment Providers may maintain their own privacy policies, user identification procedures, and security requirements. Users are encouraged to review the applicable terms and policies of the relevant Payment Provider before completing any payment. ### 8.4. Billing Metadata That May Be Retained Kitobzor may retain the following information: * transaction ID; * invoice identifier; * payment status; * subscription or pricing plan type; * Payment Provider name; * billing records. ### 8.5. Pricing Plans, Commissions, and Subscriptions In the future, the following commercial arrangements may be introduced for professional sellers, store owners, or other commercial Users: * subscription fees; * pricing plans; * commissions; * promotions and discounts. Any such terms will be published separately or communicated to Users in advance. ## 9. Data Retention Kitobzor retains information for as long as necessary to fulfill the purposes for which it was collected or for any period required by applicable law. General retention principles include: * account information — for the duration of account activity and for a reasonable period thereafter; * listings and content — while active and subsequently as necessary for support, dispute resolution, or archival purposes; * support and complaint materials — for the period necessary to conduct reviews and possible re-investigations; * technical logs — for a limited period necessary for security and monitoring purposes; * billing metadata — for the period necessary for accounting, auditing, and dispute resolution; * acceptance logs — for the period necessary to demonstrate the User’s acceptance of applicable documents and policies. Where required by law, court proceedings, requests from competent authorities, or ongoing investigations, certain information may be retained for a longer period. ## 10. Our Data Protection Measures Kitobzor endeavors to implement reasonable organizational and technical measures to protect Personal Data against unauthorized access, modification, disclosure, loss, destruction, or unlawful processing. General requirements concerning information collection, storage, processing, and protection are established under applicable information technology and data protection laws. Such measures may include: * restricting access rights; * role-based access controls; * logging and monitoring activities; * maintaining backup copies; * using secure data transmission channels; * implementing internal privacy and security procedures; * detecting and investigating suspicious activities. While no method of data transmission over the Internet can be guaranteed to be completely secure, Kitobzor takes reasonable steps to maintain an appropriate level of security. ## 11. User Rights Subject to applicable law, Users may have the right to: * request information regarding whether their Personal Data is being processed; * request access to their Personal Data; * request correction of inaccurate or outdated information; * request deletion or blocking of information; * request restriction of certain types of processing; * withdraw consent where processing is based on consent; * submit requests or complaints in accordance with applicable legal procedures. However, in certain circumstances, including: * legal obligations requiring data retention; * the need to protect the rights and interests of other Users; * ongoing fraud prevention or security investigations; * billing reviews, audits, or dispute resolution processes, a request may not be fulfilled immediately or in full. ## 12. Cookies, Analytics, and Technical Logs If the Platform operates through a website or mobile application, Kitobzor may use cookies, local storage technologies, SDK identifiers, technical logs, and similar technologies. These technologies may be used for purposes including: * maintaining user sessions; * recognizing returning Users; * ensuring security; * remembering interface and user preferences; * performing analytics and identifying errors; * improving service quality and functionality. Users may restrict certain cookies through browser or device settings. However, doing so may result in some Platform features not functioning properly. ## 13. Provisions Relating to Minors Kitobzor may be intended for general use; however, for certain Platform features, including publishing listings, independently communicating with other Users, or using future paid services, a User must possess sufficient legal capacity to undertake such activities. If a parent, guardian, or other legal representative believes that information relating to a minor has been provided without appropriate authorization, they may contact Kitobzor to request verification, restriction of processing, or deletion of such information. ## 14. Fraud Prevention, Complaints, and Security Monitoring To maintain the security and integrity of the Platform, Kitobzor may process information for the purposes of detecting fraud, spam, abusive behavior, unlawful content, fake accounts, manipulative activities, and other violations of Platform rules. The following information may be considered during such reviews: * account identifiers; * profile information; * listing history; * IP addresses and technical logs; * complaint materials; * evidence and information submitted by Users. Where sufficient grounds exist to believe that serious misconduct or fraudulent activity has occurred, Kitobzor may: * conduct additional investigations; * temporarily restrict certain Platform features; * hide or remove listings; * temporarily or permanently suspend an account; * contact competent authorities where necessary. ## 15. International Services and Hosting Kitobzor may utilize domestic or international technical services, hosting providers, monitoring services, analytics tools, backup services, and messaging services. As a result, certain technical or operational information may be processed on servers located outside the Republic of Uzbekistan. In such cases, Kitobzor endeavors to implement appropriate safeguards, including: * restricting access to information; * applying organizational and contractual protective measures; * taking applicable legal requirements into account. Issues relating to the cross-border transfer of Personal Data may also be governed by applicable laws and regulations. ## 16. Amendments to This Policy Kitobzor may amend or supplement this Policy from time to time, including in connection with: * the launch of new features; * the introduction of store functionality, subscriptions, or billing models; * changes in applicable laws or regulations; * updates to security or operational procedures. An updated version of this Policy may become effective upon publication on the Platform or upon notification to Users through an appropriate communication channel, unless otherwise specified in the updated version. Where material changes are made, Users will be provided with additional notice whenever reasonably practicable. Where required, Users may also be asked to provide renewed consent to the updated version of this Policy. ## 17. Contact Information For questions relating to Personal Data, privacy matters, or this Policy, you may contact Kitobzor using the following details: **Operator / Company Name:** Kitobzor **Registered Address:** 28 Mozorko'hna MFY, To‘raqo‘rg‘on District, Namangan Region, Republic of Uzbekistan **Email:** [kitobzor.help@gmail.com](mailto:kitobzor.help@gmail.com) **Support Email:** [menOtabek0@gmail.com](mailto:menOtabek0@gmail.com) **Telegram Support:** @kitobzor_admin **Phone:** +998 95 843 08 20 ## 18. Effective Date This Privacy Policy shall become effective on April 06, 2026.